CMO retreat 2026
PSFI, together with Totum, hosted our second annual CMO retreat at Monkey Island, bringing together CMOs from across professional services to explore what really drives client loyalty.
Across four sessions, we heard from speakers at Caffè Nero, Splendid Hospitality, Pets at Home, Nisus Consulting, GHD, KPMG, St James’s Place and Waitrose — comparing consumer-sector loyalty models with the realities of professional services.
Downloads AuthorCMO retreat highlights 2026
PSFI, together with Totum, hosted our second annual CMO retreat at Monkey Island, bringing together CMOs from across professional services to explore what really drives client loyalty. Download the highlights for: What consumer brands can (and can't) teach professional services...
AuthorClient loyalty report
Client loyalty has long been considered the holy grail of professional services — sought after, talked about, and often misunderstood. In partnership with Totum, PSFI commissioned this 2026 study to explore what truly drives loyalty among senior buyers of legal...