KPI’s – Session notes

The fourth AI Roundtable discussion focused on how law firms are struggling to shift from traditional, input‑based KPIs (especially billable hours) toward value‑based metrics that better reflect client outcomes, quality, and the impact of AI. The session examined how KPIs must evolve in an AI‑enabled legal market and highlighted the early but important shift toward more outcome‑based, value‑focused performance frameworks.

The full session notes can be accessed here.

Author
PSFI
Author
PSFI

KPI’s – Session slides

The fourth AI Roundtable discussion focused on how law firms are struggling to shift from traditional, input‑based KPIs (especially billable hours) toward value‑based metrics that better reflect client outcomes, quality, and the impact of AI. The session examined how KPIs...

2nd July, 2026