Client needs and expectations – survey results

Ahead of the first session in the PSFI AI series, a survey was created to understand where AI is already adding value, and where it’s creating challenges. The survey questions focused on how AI is currently being implemented and used, what measurable benefits there are to using AI and what client expectations are regarding the use of AI.

The full survey results can be found here.

Author
PSFI
Author
PSFI

Client needs and expectations – session notes

The first session in the PSFI five-part AI series was held as an open, exploratory discussion around client needs, expectations and concerns regarding the use of AI, how those expectations map to current law firm strategies and capabilities, and where...

15th April, 2026