Our exclusive programme shifts partners mind-sets by building the belief that it is possible to change the status of a relationship and transform the Firm’s position with the client. We develop team leadership skills to grow and manage large scale and complex, often cross border client relationships. We develop client relationship skills so partners project authority, presence and impact, and the associated confidence, to develop relationships at the most senior levels. Partners become skilful leaders of multi-million pound major global client relationships.
Our Client Leadership Programmes (CLP) focus on the following key themes that build the confidence and capability of client lead partners:
To ensure success, our CLP is always linked to a Firm’s strategy and sponsored by senior Executives, ideally the Chairman or Senior Partner and Executive Committee. The programme includes a self-assessment (against a client investment online tool), taught case studies and storytelling to build belief and show what is possible.
One of the most popular parts of these programmes is the chance to work with our Client Executives. Our carefully selected group of senior client executives include GC’s, C-suite executives and buyers of professional services. They create a realistic, safe and stretching space to rehearse critical conversations and try out different approaches. Their years of experience of working with professional services firms means that they give insightful skilled and credible feedback on what clients really want.
We work with firms to help senior professionals develop the mind-set, confidence and capability to become true relationship partners rather than service providers, and we have seen how these interventions can have a great impact in the partners’ ability to lead major client relationships and in winning new clients and matters.
PSFI’s CLP provides a stretching experience to accelerate the development of a select group of partners to meet the sales challenges facing the firm.
The main outcomes for participants on our CLP are to accelerate their ability to:
We help professionals lead in a way that encourages and inspires a strong sense of followership within the firm.
We help firms with their entire partner talent lifecycle.
We help firms with their pricing, fee negotiation and pitching strategy be more profitable.
Our team of highly experienced coaches help professionals reach their full potential and also oversee in-house coaching programmes.